The Stanly News and Press (Albemarle, NC)

Local News

March 30, 2012

Car dealer receives awards for customer satisfaction, longevity

Friday, March 29, 2012 — High marks in customer service and satisfaction has earned one local car dealership the most prestigious award the company can receive.

The new Lum’s Ford-Lincoln, Inc. was awarded the 2011 President’s Award for outstanding customer service and sales performance, an award given yearly to only 340 dealerships out of 5,000.

The Stanly County business was only one of three dealers in the Atlanta District to receive the honor, Lum’s Ford-Lincoln Vice President Garry Edwards said.

“Every day of the week, in every department, we had to exceed the customers’ and Ford’s expectations for a full year. Less than 10 percent of all dealerships ever make the award,” Edwards said.

The key to high customer satisfaction, Edwards said, lies in the ability to resolve any problems which may arise.

“If there is a problem we try to get it taken care of to the customer’s satisfaction,” Edwards said, adding that the company’s 21 employees play a large role.

“It’s the staff we have here that make this happen. They all know what to do to make customers happy.”

In addition to the 2011 President’s Award, the company also celebrated a milestone.

“We received the 40-year Dealer Award from Ford Credit,” Edwards said.

According to a letter sent from Ford, Lum’s Ford-Lincoln was among “a small number of dealers who have achieved such an impressive milestone.”

Edwards and Lum’s Ford-Lincoln President Doug Hinson wishes to thank the community for its continued support through “thick and thin” and for making them a 2011 President’s Award winner.

“This is a prestigious honor and something that is hard to reach. We want to strive to keep this award and to continue to service all your transportation, sales and service needs into the future,” Edwards said.

Lum’s Ford-Lincoln, Inc. is at 738 N.C. 27 East, Albemarle.

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