Friday, April 5, 2013 — One of the country’s largest energy companies is urging its customers to be alert for a new bill payment scam.
Under the scam, which has been reported in Indiana, a customer receives an unsolicited phone call from an individual who falsely claims to be a Duke Energy representative. The caller falsely warns that Duke Energy will disconnect the customer’s electric service if the customer fails to make an immediate payment — usually within one hour.
The caller instructs the customer to purchase a prepaid debit card then tells the customer to call back to supposedly make a payment to Duke Energy, according to a company press release.
In reality, Duke Energy never asks or requires customers who have delinquent accounts to purchase a prepaid debit card to avoid electric service disconnection.
Duke Energy customers who have delinquent accounts receive multiple notifications from the company over the course of several weeks prior to electric service disconnection.
Details for this story were provided by the News and Tribune in Jeffersonville, Ind.