Tuesday, October 8, 2013 — Partners Behavioral Health Management (BHM), the managed care organization overseeing Medicaid, state and local funded behavioral healthcare for eight counties in North Carolina, announced Oct. 4 that Albemarle-based Monarch would deliver behavioral health services previously contracted to True Behavioral Healthcare of Gastonia.
Last week, Partners BHM became aware that True Behavioral Healthcare would no longer be able to maintain services currently delivered to approximately 400 individuals enrolled in the Partners BHM Pre-Paid Inpatient Health Care Plan. Partners BHM immediately initiated a selection process to identify other organizations who could deliver these services.
“Our mission and responsibility is to ensure that individuals receive timely and appropriate treatment,” said Rhett Melton, chief executive officer of Partners BHM.
“Our position as a publicly-funded local managed care organization allowed us to work quickly to find a provider to operate these community-based services.”
True Behavioral Healthcare operated a number of mental health, substance abuse and intellectual and developmental disability services, including clinics in Gastonia, Lincolnton and Shelby. Monarch assumed these services and began operating on Oct. 7.
“We are extremely excited and grateful Monarch was selected to provide an expansion of services in these three counties,” said Dr. Peggy Terhune, Monarch’s chief executive officer.
“The opportunity to assume these services allows Monarch to fulfill its mission to offer more quality programs, expand our service continuum and provide more access to care for the people we support. I look forward with confidence as we continue our commitment to support people living with mental illness, substance abuse and developmental disabilities needs.”
To best serve people waiting for appointments, Monarch provides Open Access for First Assessment that allows individuals who need services to simply walk in for the first time without an appointment. The goal is to help people by providing a comprehensive clinical assessment, a treatment plan, a psychiatric evaluation, with prescriptions if needed, and a referral to the proper level of care.
Individuals who have received care from True Behavioral Healthcare can contact Partners BHM’s Access to Care number at (888) 235-HOPE (4673) if they have any questions or are experiencing a mental health crisis.