Monday, July 1, 2013 — "The best way to avoid potential issues and delayed payments is to undergo training in the new system," added Cooper.
"We continue to urge providers to take advantage of online and instructor-led training opportunities to understand how to use the new system features and enhancements."
Over the past several months, DHHS officials have urged providers to take advantage of in-person and online training opportunities to learn how to use the new claims processing system. In an effort to assist providers who were unable to participate in provider training sessions over the past few months, online training modules are still available 24/7 for providers to learn how to use the new system at their own pace. Additionally, DHHS and CSC have scheduled a series of interactive information sessions over the next few weeks and regional training sessions beginning July 15. Provider Representatives will lead each session to walk providers through the key features of the new NCTracks system and the steps they need to take to get paid. Providers can find a complete schedule of topics on the NCTracks portal, www.nctracks.nc.gov.
Each year, NCTracks will process 88 million claims to more than 70,000 healthcare providers totaling $12 billion that cover the services provided to more than 1.5 million Medicaid beneficiaries. The system will also promote information sharing and efficiencies by consolidating several other aging computer systems in Public Health, Mental Health and Rural Health, which will:
Decrease the likelihood of fraud and abuse by making available more provider, recipient and claims data.
Improve operations for the state, providers and recipients by switching providers from a paper to a digital submission process. (At least 57 forms have been eliminated.)
Accelerate processing/adjudication times.
Improve cash flow. (Providers will be paid 50 times a year, almost weekly; up from 42.)
Provide for electronic submissions for claims, prior authorization, enrollment, inquiry options, and attachments - saving money and time.