Hospice of Stanly named a Hospice Honors Elite recipient

Published 2:25 pm Tuesday, September 14, 2021

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Hospice of Stanly has been named a 2021 Hospice Honors Elite recipient by HEALTHCAREfirst, a provider of billing and coding services, patient satisfaction surveys and advanced analytics.

This annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey satisfaction measures.

“Hospice Honors Elite recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, vice president revenue cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Hospice of Stanly and we congratulate them on their success.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database.

Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. The organization designates a special recognition, Hospice Honors Elite, to honor hospices scoring above the National Performance Score on all 24 of the evaluated questions. Visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about the Hospice CAHPS survey program as well as the Hospice Honors awards.

Lori Thayer, executive director of Hospice of Stanly, credits the high-quality care offered at the organization for achieving the Honors Elite status.

“In addition to the quality of care provided by Hospice of Stanly, I believe our staff is the factor that earned the Honors Elite status,” explained Thayer. “Our staff are both empathetic and highly-skilled. They have a strong desire to serve the community and our patients in such a way as to make a real and positive impact at such a vulnerable time.”

If you would like more information about hospice services, visit hospiceofstanly.org or call 704-983-4216.