Hospice of Stanly named Hospice CAHPS Honors recipient

Published 9:25 am Thursday, August 10, 2023

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Hospice of Stanly has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a provider of revenue cycle management services, CAHPS and bereavement surveys and advanced analytics for hospice organizations.

This annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured by the patient and caregiver experience. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction measures. CAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from October 2021 through September 2022. CAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions.

“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, vice president of revenue cycle and CAHPS at HEALTHCAREfirst. “We congratulate Hospice of Stanly on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

“I’m so proud of the team we have assembled. I truly believe that one of the reasons our organization can deliver care of the highest quality year after year is that our staff recognizes the importance of the role they play in the lives of our patients and their families,” said Hospice of Stanly CEO Lori Thayer. “It’s very gratifying to know that our agency performs well on patient satisfaction surveys. This tells me that our patients and families acknowledge the care and commitment of our entire team.”

Hospice of Stanly, a nonprofit organization, was founded through the grassroots efforts of people in the community and it continues to be governed locally by a board of directors. Hospice of Stanly has been able to provide care to more than 7,300 terminally ill residents since 1981. The organization provides care, comfort and support for patients and their families. More information about hospice and palliative care is available by calling 704-983-4216 or by visiting hospiceofstanly.org.