Tillery Compassionate Care named a 5-star hospice

Published 9:57 am Friday, March 15, 2024

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Tillery Compassionate Care has been officially named a 5-star hospice by the Centers for Medicare/Medicaid Services (CMS).

Tillery Compassionate Care is the only hospice in Stanly and Montgomery counties to achieve a 5-star rating and one among only 14 hospices in the state of North Carolina to earn all five stars on the 5-star scale.

“What an honor to have CMS recognize the care that Tillery Compassionate Care has provided to our community again this year,” said Chief Executive Officer (CEO) Lori Thayer. “The 5-star rating is a direct reflection of our team’s love, care, and compassion demonstrated every day to our patients, families and community.”

The star rating system is based on results from a national survey that asks a family member or friend of a hospice patient about their hospice care experience. The rating system is intended to make it easier for consumers to use the quality measures to compare hospice agencies.

Tillery Compassionate Care outperformed the national and state averages on each of the measures used to calculate the star rating. The publicly reported hospice survey measures include questions on the following categories:

• Communication with family;

• Getting timely help;

• Treating patient with respect;

• Emotional and spiritual support;

• Help for pain and symptoms;

• Training family to care for patient;

• Rating of the hospice; and

• Willingness to recommend the hospice.

“I want to thank our team for all the hard work, dedication, commitment and invaluable contributions to our organization,” said Thayer.

To see the scores in more detail, visit medicare.gov/care-compare/. If you would like more information about hospice services, visit tillerycompassionatecare.org or call 704-983-4216.