Tillery Compassionate Care named Hospice CAHPS Honors Award recipient

Published 11:43 am Tuesday, May 28, 2024

Getting your Trinity Audio player ready...

Tillery Compassionate Care has been named a 2024 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies. This annual review recognizes agencies that continuously provide high-quality care for patients and compassionate caregiver experiences. It acknowledges the highest-performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures.

To be considered for this award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.

“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice. “We congratulate Tillery Compassionate Care on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

“It’s very gratifying to know that our agency performs well on patient satisfaction surveys. This tells me that our patients and families acknowledge the care and commitment of our entire team,” Lori Thayer, Tillery Compassionate Care, CEO said, “We are honored to be recognized for the 2024 Hospice CAHPS Honors Award and we are grateful to our team for being the reason why.”